Refund and Return Policy
Devil Decals LLC produces custom printed products from customer-submitted files, sizes, quantities, materials, finishes, proofs, production notes, and order confirmations. Because custom work is made specifically for each order, all sales are final after production begins unless there is a verified production defect or order error caused by Devil Decals LLC.
Cancellations
Orders may be cancelled before payment is captured, before proof approval, before manual payment is accepted, or before production begins. Once materials have been ordered, proofs have been approved, files have been prepared for production, work has been outsourced, or production has started, cancellation may not be available or may be limited to unproduced portions of the order. If Devil Decals LLC cancels or pauses an order because of suspected infringement, unauthorized content, fraud, nonpayment, or policy violation, we may request proof of authorization before production continues. If production has not started, we will refund amounts paid less any clearly disclosed and reasonable charges for work already performed, such as artwork review, proof preparation, file setup, nonrefundable payment processing costs, special-order materials, supplier charges, or administrative review. If production has started, refunds or credits are reviewed case by case and may be limited to unproduced portions of the order.
Custom Product Returns
Custom decals, signs, banners, apparel, apparel transfers, and other made-to-order print products are not returnable due to customer-supplied artwork issues, incorrect size or quantity selection, approved proof errors, final-submission errors, color expectations, installation errors, missed deadlines caused by delayed approvals or delayed payment, duplicate orders placed by mistake, or changes requested after production begins.
Production Defects
If you believe an order has a production defect, contact us within 7 calendar days of delivery or pickup. Include the order number, photos of the product, photos of packaging when applicable, and a description of the concern. Devil Decals LLC may request additional photos or return of the product before approving a remedy.
Available Remedies
If Devil Decals LLC confirms that we made a production error, the remedy may be a reprint, correction, store credit, partial refund, or refund depending on the issue. Reprint or correction is generally the preferred remedy for custom print work. Remedies are reviewed case by case and are limited to the affected product. Shipping, rush, supplier, or payment processing charges may be nonrefundable when those costs have already been incurred.
Shipping Damage or Loss
Shipping damage or missing packages should be reported as soon as possible. Keep all packaging and take clear photos of the package and product. Without documentation needed for a carrier claim, replacement or reimbursement may be limited. Devil Decals LLC is not responsible for carrier errors, delivery delays, or damage caused after delivery.
Incorrect Address
If a package is delayed, returned, or undeliverable because of an incorrect or incomplete customer-supplied address, additional shipping charges may apply before reshipment.
How to Request Help
Email info@devildecals.com or call 717-594-1026 with your order number, contact information, photos if applicable, and a description of the concern. Devil Decals LLC is located at 661 Mahanoy Valley Rd, Duncannon, PA 17020 by appointment only.